Get in touch with our team
Need help? Our support team can assist with questions, account-related issues, technical concerns or general feedback. Contact us via live chat, email or phone for direct assistance. Live chat handles immediate enquiries; email is used for documents and follow-ups. Responses aim to be prompt during listed hours and we’ll route your query to the right department for quicker handling.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat (responds <5 min) - Email replies within 24h |
| General enquiries | [email protected] - Email enquiries answered within business hours |
| Affiliate enquiries | [email protected] - Applications & partnership info |
| Phone | +61 3 9284 7162 - call for account help and verification |
| Working hours | Live chat: 24/7 - Email: Mon-Fri, 09:00-18:00 AEST - Phone: Mon-Fri, 09:00-18:00 AEST |
Email Support
Email is the preferred way to contact us about detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Use a clear subject line so your message can be directed appropriately, and include up-to-date contact details in case we need to get back to you. This helps avoid delays while your request is being handled.
Submit your enquiry
Response Time
Live chat is available 24/7, and you can also contact us by email. Most enquiries are answered within one business day. More complex issues may take longer, depending on the nature of the request. When you get in touch, include a clear description of the issue so we can help with your query.
Feedback
Got feedback or ideas to improve the site? Send them our way. Short notes, feature requests or bug reports are all welcome. We read every message and act on what helps the service. Your input is reviewed carefully and used to improve features, navigation and the overall user experience. Thanks for helping us make the casino better.